Client Care
Client Care at evanjade is built around clarity: what the exact piece is, how it ships, what proof is shown, and how to ask for closer guidance before checkout.
From preparation to delivery, the timeline stays clear.
Orders are usually prepared within 2-5 business days. International delivery often arrives within 7-15 business days after dispatch, and tracking is shared once the parcel is on its way.
When a certificate, report, or supporting product card exists for a piece, it remains visible in the listing media so you can review it before ordering.
Customs duties and import taxes are the buyer's responsibility unless stated otherwise at checkout. Reviewing destination rules before purchase is recommended.
Selected pieces can support engraving, and bespoke enquiries are welcome for clients looking for a stone-led commission or a more private recommendation.
If you would like more direct guidance before ordering, continue to FAQ or Contact Us.