FAQ
Before a piece is ordered, the most important questions are usually about timing, documentation, engraving, and direct support. This page keeps those answers clear and close to the product.
How long does order processing take?
Orders are usually prepared within 2-5 business days before dispatch.
How long does international shipping take?
International delivery usually takes 7-15 business days after dispatch, depending on destination and customs processing.
Will I receive tracking information?
Yes. Tracking details are provided after the order has been shipped.
Who is responsible for customs duties and import taxes?
Customs duties and import taxes are the buyer's responsibility unless stated otherwise at checkout.
Will certificates or supporting product cards be shown?
When a certificate, report, or supporting product card is available for a specific piece, it remains visible in the listing media so you can review it before purchase.
Do you offer engraving support?
Selected pieces can support engraving. You can add your engraving request on the product page, and we will confirm feasibility after checkout.
Do you accept bespoke enquiries?
Yes. evanjade welcomes bespoke enquiries for clients looking for a custom direction, gemstone-led design, or private commission support.
Still deciding? Continue to Client Care or Contact Us for more direct guidance.